Privacy Policy Radiant

Last updated: 6 October 2026 · Applies to radiantskinandhairclinic.com and to Radiant Skin, Hair & Laser Clinic, Pipliyahana, Indore.

1. Who we are

Radiant Skin, Hair & Laser Clinic ("the clinic", "we", "us") is a dermatology practice led by Dr. Abhishek Malviya, located at Office 301 & 305, 3rd Floor, Krishna Tower, Greater Brijeshwari, opposite IDA Scheme 140, Pipliyahana, Indore, Madhya Pradesh 452016, India. This policy explains how we handle personal information collected through this website and in the course of providing care.

2. Information we collect

Information you give us

Appointment enquiries: name, mobile number, email address, the concern you select, preferred time, and anything you type into the message field.
At the clinic: age, sex, address, medical and medication history, examination findings, clinical photographs where you consent, test results and treatment records.
Correspondence: messages you send by WhatsApp, email or phone.

Information collected automatically

IP address, approximate location derived from it, browser and device type, pages visited, time spent, and the site or search that referred you.
Cookie identifiers set by this site and by the third-party services listed in section 6.

We do not ask for, and you should not send us, government identity numbers, payment card numbers or bank details through this website or over WhatsApp.

3. How we use your information

To contact you about an appointment you requested and to confirm, reschedule or remind you of it.
To provide clinical care, maintain your medical record and plan follow-up.
To answer questions you send us.
To understand how the website is used so we can improve it.
To meet legal, regulatory and professional record-keeping obligations.

We do not sell personal information. We do not share your contact details with advertisers or data brokers.

4. Health information

Information about your health is treated as confidential medical information. It is recorded and retained in accordance with the professional obligations that apply to registered medical practitioners in India, including the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations and applicable National Medical Commission guidance.

Clinical photographs are taken only with your knowledge. They are used for your own medical record and to track your treatment. They are not published on this website, on social media or in any marketing material unless you give separate, specific written consent, and that consent can be withdrawn at any time.

Please do not send photographs of a medical concern through the website contact form. If you send images by WhatsApp, note that WhatsApp is a third-party service operated by Meta and we do not control how it stores or transmits that data.

5. Cookies and analytics

This site uses cookies and similar technologies for three purposes:

Type	Purpose	Can you refuse?
Strictly necessary	Page delivery, security, form submission, caching	No — the site will not work without them
Analytics	Anonymous and aggregated measurement of how pages are used	Yes, via your browser settings or our cookie banner where shown
Embedded content	Google Maps and YouTube set cookies when their embeds load	Yes, by blocking third-party cookies in your browser

Most browsers let you refuse or delete cookies through their settings. Blocking analytics or third-party cookies does not affect your ability to book an appointment.

6. Third-party services used on this site

Google Maps — to display the clinic location. Google may collect data when the map loads.
YouTube — to display the clinic's videos. YouTube may set cookies when a video is loaded or played.
Google Fonts — to load typefaces used on the site.
Google Business Profile reviews — patient reviews shown on this site are published by their authors on Google; we display them, we do not author or edit them.
WhatsApp — if you choose to message us, the conversation is handled by WhatsApp under Meta's own privacy policy.
Website hosting and analytics providers — which process technical data on our behalf.

Each of these providers operates under its own privacy policy, which we recommend you read if you have concerns.

We share personal or health information only in these circumstances:

With laboratories, pathologists or other doctors involved in your care, where referral or testing is required.
With service providers who operate the website or clinic systems on our behalf, under confidentiality obligations and only to the extent needed.
Where required by law, by a court, or by a regulatory or statutory authority.
Where you have given us explicit consent.

8. How long we keep information

Medical records: retained for the period required of registered medical practitioners in India — a minimum of three years from the last entry, and longer where a matter remains open.
Appointment enquiries that do not become consultations: up to 12 months.
Website analytics: as configured in the analytics tool, typically 14 months.

9. Security

The website is served over HTTPS. Clinic records are stored with access limited to the doctor and authorised clinic staff. We apply reasonable technical and organisational safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information sent over the internet.

10. Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023 as it comes into force, you may ask us to:

Confirm what personal information we hold about you and provide a copy.
Correct information that is inaccurate or incomplete.
Delete information, where we are not required to retain it for medical, legal or regulatory reasons.
Withdraw a consent you previously gave — for example, consent to use clinical photographs.
Stop sending you appointment reminders or other messages.

To exercise any of these, contact us using the details in section 13. We may need to verify your identity before acting on a request.

11. Children

The clinic treats children, and in those cases information is provided by a parent or guardian, who also gives consent for treatment. This website is not directed at children, and we do not knowingly collect information from a child through it.

12. Changes to this policy

We may update this policy as our services, the website or the law change. The "last updated" date above always reflects the current version. Material changes will be noted on this page.

13. Contact us

For any question about this policy or about how your information is handled:

Radiant Skin, Hair & Laser Clinic
Office 301 & 305, 3rd Floor, Krishna Tower, Greater Brijeshwari,
Opp. IDA Scheme 140, Pipliyahana, Indore, Madhya Pradesh 452016
Phone: +91 98260 54185
Email: [email protected]